All payments are processed via Stripe and PayPal, two of the most trusted payment gateways in the world. Both use the highest level of encryption and data security to ensure your details are protected. Stripe and PayPal securely share your order and delivery details with us, but do not share any of your sensitive payment information.
Rest assured, the information you send or get through the site is private. Our website and server host utilise HTTPS (Hypertext Transfer Protocol Secure), which is an internet communication protocol that protects the integrity and confidentiality of data between the user's computer and the site. Users can expect a secure and private online experience when using our website. This system ensures data Encryption and integrity, your Information is secured and you're 100% Safe & Protected.
Every payment made through our store is first verified by our system for fraud and legitimacy, this can take 1-3 days to complete, but ensures we are not dealing with stolen credit card information.
Always remember, be careful when sharing private information online.
In order to ensure our customers pay the lowest price for their products, we utilise the most cost saving and efficient method for global shipment of our products. This means two things: longer shipping times for our products to our customers, but an overall cheaper product cost, as we can now pass on the savings from shipping directly to our customers.
Yogaliftrun ships directly from our International Warehouses across the globe. When you click on "Shipping Methods" in the checkout process, one method (standard shipping) will be the only option. For all our orders we utilise a cheapest shipping available, this ensures a low product cost, unfortunately this means longer shipping times
We do have an international warehouse in the Peoples Republic of China to accommodate customers across the globe. Depending on the item availability, we ship from the closest warehouse that has the product available.
Processing time is our time frame to complete your order, verify the payment (ensure no stolen credit cards are being used). This usually takes 3-5 business days. Shipping time is the delivery time once we have shipped out your order after processing time.
All our products are designed in the USA and made in Mainland China and Hong Kong at 2 manufacturing centres, Wosawe and Andzhelika. Though we would prefer all our products to be made in the USA, in order for us to keep the product price low for all customers, production within Hong Kong is the best option.
Typically a lot of big name brands will purchase Hong Kong made products in very large quantities at a very small cost per item. They then mark-up the price substantially, place their own brand name a logo on the leggings and sell them as their own products.
We source our products directly from the same suppliers as big name brands, but we do not rebrand the products to try and sell them as our own, this keeps the item cost low for our customers.
We believe in being 100% open and transparent about our products, where they’re made and supplied from.
We are located on a sunny island called Australia. In beautiful Brisbane, the capital of the amazing state of Queensland. Our head office is physically present in Bouquet Street, South Brisbane, 4101. We currently only accept orders online, as our head office is relatively small, we do not yet have a physical point of sale. Maybe in the future
If you need to return or refund your purchase, please shoot us an email.
You may return/refund most new, unopened items within 30 days of purchase for a full refund if the return/refund is a result of a defective item and not the result of an incorrect size.
**We strongly encourage you to pick your sizes based on careful consideration of the size charts, which we have added in detailed measurements in cm. The issue is, should a garment of different size be needed, it can take some time for for you to send the item back to us so we can restock the item, source the correct size then ship it to you (~35 days), depending on which of our distribution centres has stock in the needed size. It is with this in mind that we decided to only process returns for defective items**
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